Medium Book Tote

Effective Date: September 17, 2026

This page explains how long an order takes, what it costs, where we ship, and what happens when something goes wrong. We separate handling time from transit time because they are two different things and lumping them together is how customers end up feeling misled.

The short version

A worked example

You place an order at 8:00 PM Pacific on a Wednesday. Because that is after the 5:00 PM cut-off, day one of handling is Thursday. If handling takes the full three business days, the parcel leaves on Monday. Add fifteen business days of transit and it arrives roughly three and a half calendar weeks later. If handling takes one day and transit takes eight, the same order arrives in under two calendar weeks. Both outcomes sit inside the 9-18 business day window we publish.

What "business day" means here

Business days are Monday through Friday. They do not include Saturdays, Sundays, or U.S. federal holidays: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. Our overseas fulfillment partner also pauses during major public holidays in its own country, and we post a notice on the site when that is coming.

Where we ship

We ship to all 50 United States and the District of Columbia, including Alaska and Hawaii; to Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa and the Northern Mariana Islands; to APO/FPO/DPO military addresses; and to the Marshall Islands, the Federated States of Micronesia and Palau. The same shipping rates and the same 9-18 business day window apply to every one of these locations.

We do not currently ship to PO Boxes or to any address outside the locations listed above. If you place an order to one of these addresses, we will email you and refund it in full rather than let it sit.

What shipping costs

The subtotal is calculated after any discount is applied and before shipping. We do not offer expedited or overnight shipping. Offering it would mean quoting a speed our fulfillment route cannot deliver, and we would rather not sell you something we cannot do.

Tracking

You receive a tracking number by email within 24-48 hours of your order being handed to the carrier. That number can take another day or two to show its first scan, which is normal and does not mean the parcel is lost. The final leg inside the United States is usually carried by USPS, so the tracking page will start showing USPS scans once the parcel clears customs.

If your tracking has not updated in more than seven business days, email support@meowpamper.com with your order number and we will open a trace with the carrier.

Customs, duties and import charges

We do not collect customs, duties or import charges at checkout, and they are not included in the price you pay us. The amount you pay Meowpamper is the product price plus shipping, and there is no customs line at checkout.

Your parcel is imported into the United States by our fulfillment partner and its carrier. We do not control what a customs authority or a carrier decides to apply to a shipment, and we do not make a promise about it either way.

If anyone contacts you about a payment on a Meowpamper parcel, do not pay it straight away. Forward the message to support@meowpamper.com with your order number and we will check it against your shipment and tell you what it is. If the parcel cannot be released, email us and we will refund your order in full including shipping.

Where your order ships from

We are a curated retailer. We select finished pieces from established manufacturers and our fulfillment partners dispatch them from overseas warehouses, primarily in China. We do not operate a factory, and we do not hold a U.S. stock warehouse.

We tell you this on the homepage, on every product page, in the cart, and here, because the 9-18 business day window only makes sense once you know where the parcel starts. Returns are a different story: they are handled inside the United States, at our returns partner's facility in Grand Prairie, Texas, so you never ship anything overseas.

Your rights if we are late

Under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, we must ship within the time we advertise, or within 30 days if we advertised no time. If we cannot, you have the right to cancel and receive a full refund.

In plain terms: if your order has not shipped within 30 days of purchase and you have not agreed to a new date, email us and we will cancel and refund it in full, without argument and without a restocking fee.

Lost, stolen or damaged parcels

If tracking says delivered and the parcel is not there, work through these five steps before contacting us. They resolve the large majority of cases:

1. Check every entrance, side door, porch, garage, and behind planters or bins.
2. Ask everyone in the household, and any neighbor who takes in parcels.
3. Check your mailbox and any parcel locker in the building.
4. Wait one more business day. Carriers sometimes scan a parcel as delivered before the final drop.
5. Contact your local USPS office with the tracking number and ask for the GPS delivery scan.

If it is still missing after that, email support@meowpamper.com within 14 days of the delivery scan with your order number. We will file a carrier claim and, depending on the outcome, reship or refund. If your parcel arrives visibly damaged, photograph the outer packaging before you open it — that photo is what makes the carrier claim work.

Address changes

We can change a shipping address while the order is still in handling. After it leaves the warehouse we cannot. If you spot a mistake, email us immediately with your order number and the corrected address. Orders returned to us as undeliverable because of an incorrect address are refunded less the original shipping cost.

Questions

Email support@meowpamper.com and a person replies within 24 business hours. See also our Refund & Returns Policy and FAQs.

A real person reads every email and replies within 24 business hours. Most questions are answered the same day.

Email — the way to reach us

support@meowpamper.com

Include your order number if you have one. If something arrived damaged, attach a photo in the first email — it saves us both a round trip.

You can also use the contact form at the bottom of this page. It reaches the same inbox and gets the same reply time.

Why email and not a phone line

We do not operate a customer phone line. We are a small team and we are not all in the United States, which means there is no phone desk staffed through the American working day. We could hire an answering service and advertise "live support" — plenty of shops our size do. We would rather tell you this plainly than advertise a phone desk nobody is sitting at. Email is the channel we actually answer, and we answer it within 24 business hours.

Registered office vs. return address

These are two different addresses and sending a parcel to the wrong one causes real delays.

Registered office — do not send returns here

ELSEN FULFILLMENT LLC
1001 S Main St, Ste 600
Kalispell, MT 59901
United States

Meowpamper is a trading name of ELSEN FULFILLMENT LLC. This is our administrative and legal mailing address. No one there can receive, open or process a returned parcel.

Returns facility — send returns here, with an RMA number

Meowpamper Returns
602 Fountain Parkway Suite B
Grand Prairie, TX 75050
United States

Email us first for an RMA number and write it on the outside of the box. See the Refund & Returns Policy for the full process.

Social

We post new pieces and styling ideas on Facebook. Messages there reach a person too, though email is still faster.

Before you email

These four cover most of what arrives in our inbox:

• How long will my order take? — 9-18 business days total.
• How do I return something? — 30 days, Texas facility, no restocking fee.
• What about customs and import charges? — Not collected at checkout; see the Shipping Policy.
• What size do I need? — Ring, chain and bangle measuring guide.